Delivery
Fast, secure delivery by approved technicians or specialist carriers, depending on the products.
Delivering professional equipment is not the same as delivering a parcel
A combi oven, a refrigerated cabinet or a slicer cannot be handled like a standard package. The weight, volume, value and fragility of this equipment call for dedicated logistics, specialist carriers and genuine coordination with your establishment.
That is why Toque360 does not apply a single lead time displayed at random. Every order is handled individually, with a named shipping confirmation and an appointment booking whenever the nature of the equipment requires it. You know what is leaving, when it is leaving, and through which channel it will arrive.
Two availability regimes, two delivery approaches
Every product in the Toque360 catalogue is available at its storage location. This data is updated automatically, daily or at least weekly, depending on the product type. Toque360 nevertheless applies two different processes for shipping orders.
Products without installation by an approved technician
The order is handled by our teams as soon as it is validated, without waiting for upstream supply or confirmation from our approved installer. Preparation, inspection and packaging are carried out on a continuous basis, Monday to Friday. Shipping takes place at the earliest opportunity, according to the delivery rounds and the transport method suited to the size of the equipment. You receive a shipping confirmation together with tracking details as soon as the goods are handed over to the carrier.
This is the shortest regime in our catalogue. It covers most fast-moving equipment: small equipment, professional utensils, technical consumables, everyday parts and a significant share of laboratory and production appliances.
The average delivery time for this type of product is 2 to 5 working days.
Products requiring installation by a professional from our network
These are generally items with high technical value, specific configurations, particular finishes or dimensions, or subject to a manufacturer requirement in order to activate the product warranty. The process is as follows:
Registration and qualification: your order is technically validated in our system.
The order is forwarded immediately and automatically, either to the approved installer you selected when placing your order, or to our installer closest to the delivery location.
Within the hours following your order (generally between 9am and 5pm), the professional in charge of the installation will call you to arrange a pre-visit appointment. This appointment serves to confirm accessibility and the compliance of the technical installations (water, electricity, gas, standards, etc.). If necessary, they will be able to advise you or alert you regarding the products selected in your order. At this stage, with Toque360, adjustments are still possible.
If the pre-visit is approved by the member of our network, shipping of the product or products will be confirmed for delivery to the installer.
Once the product or products have been received, the technician will arrange a further appointment with you to agree on a date for delivery, installation, commissioning and demonstration (if required).
The average delivery time for this type of product is 4 to 7 working days after approval of the pre-visit.
This regime requires more time. In return, it guarantees you new equipment, compliant with your exact configuration and covered by the original manufacturer's warranty, with no compromise on specification in order to save a few days. Find all the details about installation on our dedicated page.
Areas served
Mainland France: the entire catalogue, all regimes included.
Corsica, French overseas departments and territories and export: deliveries arranged under a dedicated logistics plan, established on a case-by-case basis. Send us your request and we will build the delivery solution suited to your destination.
Construction projects and new establishment openings: we know how to group, sequence and store your orders so they are delivered at the actual pace of your project rather than that of our warehouses. Contact us to tell us about your projects.